Gesner Cocoon With Secluded Amazing Mountain Views

Do not stay at Amazing Views Cabins. Despite the name, there was no amazing view. My group stayed at 435 Mountain Lodge in Pigeon Forge, and from the cabin all we could see were a few trees and the road we traveled to get there. There were no mountain views or scenic forest vistas as the name suggests. The cabin was also poorly maintained. The pillow shams were stained and dingy, and there was no towel rack in the bathroom. Instead, there were two drywall patches where it appeared the towel rack had been removed and never replaced. The toilet seat was also loose. Overall, the property did not live up to its advertised appeal and showed clear signs of poor maintenance. Based on our experience, I would not recommend staying here. Save your time and money.

Omggggggggg, I thought I did a review! However, Our cabin was just what the property states AMAZING! The Majestic Mountains is where we stayed! The view, cabin, the ROOMS were everything space and the area was gorgeous. My birthday weekend was everything in March! Thank you again for an Amazing Awesome Wonderful 50th birthday weekend

My husband and I stayed in the Mountain Majesty at Smith Creek cabin with some of our friends a few weeks ago. The cabin was beautiful and we really enjoyed ourselves. We had a few issues with the bedding and plumbing. We called the Amazing Views office and they immediately addressed the dirty bed linen issue. (There was someone's makeup on the pillow case and when smelling it, I can tell it was used. Also, the bottom sheet looked as if it was used and not changed). This was addressed and nee linen was provided. It took days days to resolve the shower drain issue. Come to find out it was clogged eith hair. Also, hair was found in the walk-in shower and in the wash cloths. I think they need a better cleaning crew to dust and make sure the linens are cleaned and beds are changed (Cleanliness is Very Important). Overall the cabin was beautiful and we were glad that they addressed the issues.

DO NOT USE THIS COMPANY!! Amazing Views and Timber Tops are the same company. I have nothing positive to say about the customer service experience or them delivering on what they advertise. We stayed at the Mountain Castle. Is the view gorgeous? Of course, you're in the mountains and beautiful views are all around. Anything these companies are responsible for was terrible. The cabin boasted sleeping arrangements for 60 people, with only 10 parking spots, not enough seating, a broken microwave, and 1 functioning coffee pot out of 5. Let's not forget the health and safety concerns. A hot tub that didn't heat to proper temp and fire pit with a faulty ignition. I cannot believe I was told by Jen, the customer service supervisor to "Just flip the breaker" and by a maintenance tech to "find the sweet spot" on the gas line. Coffee pots were eventually delivered after 2 mornings of broken ones and us purchasing our own. When I asked for help and functioning equipment, I was the problem. Events that were planned around the amenities like the fire pit and theater room (that only played DirectTV) had to be cancelled. Thank goodness we were able to make parking arrangements for our guests with a local business in town! When I called to speak with someone about our stay, I was directed again to Jen, and offered $25 refunded to my card. They are not helpful, they do not care about their guests or experience. Once they have your money, good luck! Worst customer service I have ever experienced.

We arrived late last night. Hard to find cabin. The cabin is cute but needs serious cleaning and utensils are sparse. Shower had glob of hair in it and toilet had ring. There is cobwebs everywhere and windows are filthy. Chairs outside covered with spider webs. Hot tub smells like mildew and large spider webs there also. I called and they offered to have the cleaning person came out which I thought was a joke. Oh and the amazing view is all trees looking through dirty windows