Loews Coral Gables Hotel

The hotel had nice rooms. Front desk staff was friendly. Timothy was great !!! Valet staff amazing and the morning waitress at the restaurant was attentive. The only complaint was i wish the food was more seasoned but everyone’s taste is different. There was a waiter in the afternoon which will not be named but he needs to change his facial expression he seemed annoyed when i was asking him questions about the food.

This was my third time celebrating my birthday at the spa and pool at the Loews Coral Gables Hotel, and this year’s experience was absolutely exceptional from beginning to end. The moment we arrived, we were warmly greeted by Jeremiah, who immediately made us feel welcomed and cared for. He graciously guided us to begin our spa day with a relaxing mini foot spa while we sipped refreshing lemon-infused water. It was such a thoughtful and calming touch. I received a wonderful foot rub from Adrianna while my sister was treated by Blanca, who were also our massage therapists. Both women were incredibly kind, professional, and talented. Adrianna spoke so highly of Jeremiah, sharing how gracious and caring he is not only with guests but also with the staff. You can truly feel the positive environment and teamwork there. The spa itself was spotless, peaceful, and luxurious. We were provided with robes and access to an extremely clean and comfortable bathroom and shower area to change before and after our massages. After our treatments, my sister realized she had forgotten her bathing suit. Jeremiah and Tammy kindly gave us detailed directions to a nearby Ross and even explained how to use the trolley to get there. What impressed us even more was how safely and carefully they held onto all of our belongings while we stepped out shopping in the city. Knowing our things were secure allowed us to fully relax and enjoy the rest of our day stress-free. When we returned, they graciously allowed us to use a room to change so we could continue enjoying the day at the pool. As if the day couldn’t get any sweeter, Jeremiah surprised me with a small birthday gift bag filled with spa goodies along with the sweetest birthday card — which I still have hanging on my fridge! Tammy then escorted us to the beautiful 9th-floor pool deck and gave us a full tour, showing us where everything was located, including towels, sunscreen, and lotion. She introduced us to Alejandro and another wonderful cabana employee who quickly set us up with comfortable lounge chairs and an umbrella. We were also treated to a complimentary birthday guava mimosa, which was absolutely delicious! We ordered chicken wings, a burger, and fries, and everything was amazing. The burger was especially huge, flavorful, and cooked perfectly. By the end of the day, we felt completely relaxed, pampered, and appreciated. Every single staff member we encountered went above and beyond to make my birthday feel special. A heartfelt thank you to Jeremiah, Tammy, Adrianna, Blanca, Alejandro, and the entire staff for creating such a memorable experience. I cannot recommend this spa and pool day highly enough. We will absolutely be back again!

Amazing stay! I highly recommend this property for families. The staff at the pool were phenomenal; especially Vaughn, our pool server, and Manuel, the banquet manager. Both went above and beyond to ensure my family and I were well taken care of throughout our stay. The room was immaculate, and the housekeeping team was prompt and attentive, making sure everything was spotless each day. From start to finish, the service exceeded our expectations. We truly enjoyed our experience and would definitely come back!

Have stayed at LCG a few times now and have always had an amazing experience. We have been lucky to have Timothy at check-in during our last few stays and he always has a smile on and is incredibly welcoming and helpful no matter what questions we ask or needs we have. He, along with the rest of the staff are always committed to making sure our experience is great, and that’s why anytime we are in Miami, we will stay at LCG.

Recently stayed at Loews Coral Gables before a cruise. Unfortunately, the experience was subpar at best. While the service from staff was great. The hotel does not feel like a luxury resort. We booked through the AMEX FHR and it really was a waste of a credit compared to other hotels. The hotel is supposedly new but feels very outdated. Hotel and the AMEX portal advertise a standing shower but we were given a tub. The tub kept clogging and the balcony door kept getting stuck. We made a few complaints but were told no other rooms were available. The best they could do was take off a resort/destination fee. This was my first experience within a Loews resort and likely will not be back. Food at the hotel was great but that was the only highlight for me.