Silverado Resort

From the moment we checked in at Silverado Resort, we knew this stay was going to be different. The level of hospitality was truly exceptional, and Claire and Susan made us feel welcome from the very first minute. Claire and Susan went above and beyond to make sure every detail was taken care of. They spent extra time explaining the property, answering all of our questions, and making us feel genuinely valued as guests. You can tell they truly care about creating an amazing experience, and it absolutely shows. What was supposed to be a simple weekend getaway instantly felt like a real vacation because of the incredible customer service from Claire and Susan. Their kindness, professionalism, and attention to detail made our trip feel so much more special. We’ve stayed at several different hotels in Napa over the years, and we visit the area often since we’re only a few hours away. After the way Claire and Susan treated us today, we’ve made our decision—Silverado Resort will be the only place we stay going forward. They completely changed the way we’ll plan our Napa trips in the future. Thank you, Claire and Susan, for making us feel so welcome and for turning a great trip into an unforgettable one. We can’t wait to come back!

My husband was here for a business meeting and I met him for a long wknd. I had not heard of the resort but was blown away with the grounds, character, quality. The room product was nice. The fitness center was brand new and amazing. Very well appointed. The spa looked new and beautiful too. The service was our absolute favorite. Every team member we encountered was very hospitable. Jeff at the bar was a stand out. Truly made our trip memorable. The location worked out very well. We were just a quick 10 minute ride away from downtown Napa and 15 minutes from Yountville.

Third time here and it gets better every year. Rooms are perfect size villas, Food and service is outstanding. Love walking the grounds in the morning before breakfast at the Market. Fabulous Spa & Sauna. Shout out to Pete (concierge) for securing reservations when none could be had. Love this place.

The staff were wonderful and we had a delicious dinner at Matchplay. The Market was an easy walk from our place for our morning coffee. Our dissatisfaction was with the king bedroom suite we stayed for two nights. The space itself was very roomy, the bed was comfortable, and the shower was great. Unfortunately. The phone to contact front desk, etc was not in service, and it was never repaired while we were there. I called their number from my cell and was switched to an AI voice. It was frustrating. The sliding screen door to the patio was wonky to open and coming apart. We could not use the fireplace because there was no wood. Also, there was no blow dryer available, as is usually a part of the amenities offered. We would return for the views, service and food but a would be wary of the room.

We stayed at the resort knowing in advance that the spa was under renovation. However, the massage experience took place in a standard hotel room with no effort made to create a relaxing spa ambiance. While we understood the temporary situation, the pricing did not reflect the reduced setting or overall experience. We had hoped for more thoughtful accommodations or an adjusted rate during the renovation period.