The Dewberry Charleston

My husband and I stayed at The Dewberry a few weeks ago. The hotel itself was gorgeous - very clean, beautifully decorated and smelled great too. We also ate at the Citrus Club on the rooftop, where we had great appetizers and drinks. What truly set this experience apart though, was the front desk staff. Suzy checked us in and upon hearing it was our first time in Charleston, she helped upgrade us to a gorgeous suite. About 30-minutes later, she sent us up warm chocolate chip cookies and a note welcoming us to the hotel from the front desk staff. She was unbelievably accommodating and made our trip so special. We can't wait to come back!

10/10 stay!! Everything was amazing!! I don't have any complaints! The hotel/room was super clean and modern. The service was excellent! And the location was perfect! So many things in walking/biking distance! The spa was so relaxing and the massage was great! Can't wait to stay again.

Just recently stayed here for a work trip. Had a wonderful stay. Staff noticed it was my birthday and went the extra mile. Rooms are fantastic. The food and drinks in both restaurants are great. I wanted to especially thank Susy who went above and beyond! Excellent service.

Absolutely amazing experience at the Dewberry, SC. My husband and I came here for a couple nights to celebrate our honeymoon. We were immediately greeted by valet staff who helped us in every way possible. Especially drop offs to all of our dinners. The concierge team took amazing care of us really making sure our honeymoon was the best! Our room had stunning views and the most beautiful bathroom (tub). Staff who really stood out for us were Noah, Rodrigo, And Connor. Thank you, Dewberry staff for making it such a memorable honeymoon for us :) we will definitely be back.

Our experience at The Dewberry was disappointing from start to finish. We arrived early for check-in, so we understood our room wasn’t ready and had no issue waiting. However, when our room was ready and we went to the front desk, the clerk initially tried to give us keys to someone else’s room with a completely different last name on the reservation. That is a serious privacy and security mistake that should never happen at a hotel of this caliber. The biggest issue came at checkout. We paid an additional $350 for a guaranteed 4:00 PM late checkout so we could enjoy our last day without feeling rushed. Instead, around 2:00 PM, hotel staff entered our room while we were out, saw that all of our belongings were still there, and then called us asking when we would be leaving. If a guest pays for a guaranteed 4:00 PM checkout, staff should not be entering the room or contacting the guest two hours early about checking out. It completely defeated the purpose of paying for the late checkout and felt intrusive and unprofessional. The Dewberry is a beautiful property, but the customer service and operational mistakes overshadowed our stay. For the prices they charge, I expected a much higher level of professionalism and attention to guest privacy.