The Lenox Hotel

We stayed at The Lenox Hotel for our wedding at the Boston Public Library, and it was absolutely amazing from start to finish! The hotel truly lives up to its 5-star reputation. Our room service was impeccable, and the entire staff went out of their way to make our stay special. We were pleasantly surprised with complimentary wine on our arrival day, and they even upgraded my husband’s room to be next to mine for convenience—a thoughtful touch that made our stay even more memorable. What made it even more special was that our rooms featured artwork of the Boston Public Library on the walls—a beautiful nod to the occasion. The icing on the cake for me was the outstanding customer service. When I had a couple of questions about my invoice, Gerry VonDohlen in accounting went above and beyond to assist me, helping to sort everything out and even following up via email to ensure everything was perfect. That level of care and attention cannot be taught and truly stood out. The lobby associates Hudson and Patrick were so accommodating and attentive. What assets to this hotel. The bellhops were also incredible, always friendly and helpful. We left extremely happy and will definitely be returning. If you’re looking for a luxurious, thoughtful, and genuinely caring hotel experience in Boston, The Lenox is the place to stay!

What a wonderful stay at The Lenox Hotel! From the moment I checked in, I was blown away by the warmth and professionalism of the staff. A special shoutout to Sofia at the front desk — she made the check-in process so smooth and welcoming, explaining everything with genuine care and a beautiful smile. You could truly feel she loves what she does. The hotel itself is spotlessly clean and incredibly well-located. The in-house restaurants are delicious, and the room service was just as impressive — great quality and prompt delivery. Every single team member I encountered was cheerful, helpful, and always smiling — it really made a difference. I also couldn’t resist picking up the most adorable bandana for my dog from their shop — such a charming little find! 🐶 Highly recommend The Lenox to anyone looking for a stay that feels both luxurious and genuinely warm. I’ll definitely be back!

This is a wonderful place to stay in Boston. The hotel is perfectly located in the heart of downtown, within easy walking distance of shopping, restaurants, and plenty of places to explore. There are also several dining options right on the property, which makes the stay even more convenient. The building itself is a beautiful historic hotel with so many charming details, but what truly makes it stand out is the staff. Every person we interacted with was friendly, polite, and genuinely helpful. Nothing ever felt like too much trouble. We had such a great experience, and I’m so glad I realized they were part of Stash and switched my booking from the Marriott.

The room we stayed in was small and had a dated bathroom, and not in a “cool vintage” sort of way. The rest of the hotel is really nice though and has a couple restaurants that should satisfy most people. We were in town for the marathon so the location might be the best in the city. The staff are phenomenal in all aspects and should really be commended for the job they do. We’d stay again

Beautiful historic hotel in the heart of Back Bay in Boston, the most beautiful section of Boston imo when visiting. The Lenox is in a great spot for walking to restaurants and shops... Even Fenway Park is walkable from there. A block over is the famous Newbury Street for more shopping and dining. Great location for quick access to the T to get up other areas of the city quickly. The hotel itself is well appointed, has nice amenities, dining inside the hotel if excellent. Cozy cocktail bars for after a day of site seeing are fun to unwind and try some creative cocktails (and mocktails). Staff is very friendly and helpful. Loved it!