Clayton & Co

My tenancy ended in December 2025, and I have only just received my deposit today (end of May 2026). To get my deposit back I had to get a Statutory Declaration form signed by a solicitor, wasting my time and money. This is after being promised since January that I would get my deposit back "soon" but that they are having some legal troubles with the home owner. However, they never sent me updates that they promised when I rang, leaving me completely in the dark. Before this I thought the team was decent.

originally booked viewings for two properties; however, Bri kindly took the time to show me two additional properties that might have suited my needs. While none of them were quite right for me, I really appreciated the extra effort and excellent service. I would highly recommend Bri and the team.

Here's a stronger version incorporating that she was dismissive: From the email senf, Brielle confirmed my viewing appointment for 12:45 pm and clearly stated that I should contact your organisation only if the time was not convenient for me. However, when I called while I was at the property, she claimed that I had not confirmed my attendance. This directly contradicts the information provided in your email where she wrote it should contact them if the viewing was not convenient for 12:45pm During our conversation, she was rude, dismissive, and unprofessional. Rather than listening to my concerns or taking responsibility for the situation,she appeared more interested in shifting the blame onto me and defensive. Her attitude throughout the call was discourteous and unacceptable. She also stated that she had called me, which is simply not true. I did not receive any calls from you. If she genuinely attempted to contact me and I did not answer, why was no voicemail left? Claiming that she contacted me without any evidence only adds to my concern that you were not being truthful. To make matters worse, I had to call your organisation six times before someone eventually answered on the sixth attempt, despite me already being at the property at the agreed viewing time. This was a complete waste of my time and entirely avoidable. She clearly require further training in customer service, communication, and professionalism. Customers should not be spoken to in the manner that she spoke to me, nor should they be met with dismissive behaviour when raising legitimate concerns. The level of service I received was extremely poor and fell well below what should be expected from a professional organisation. The property environ was bushy as well.

In my experience, the worst agent I’ve ever used and I’ve been with some bad ones. Tenants told me that they ignored calls and even laughed at them down the phone. They withheld rent and when we tried to leave they kept money from us even though they were in breach of contract. I’ve reported them to PRS and I’d recommend that anyone else having the same terrible experience I had does the same. I advise everyone that asks me to avoid them and I will continue to share my awful experience.

The agents at Clayton and Co. have the tenants comfort at heart. A very big thank you to Hollie — quick to respond to any concerns I had. I could write a whole page on the amazing service I experienced with this lettings agency but to sum it up, if you’re looking for a place to rent and Clayton and Co pops up, do not hesitate.